Alerts & Communication System
Developer Notes:
Please checkout our Youtube Channel where you can find videos going over the latest changes made to the platform.
- The focus of this update was to resolve a few issues with the Alerts Manager stemming from previous updates and to address many longstanding issues with the Communication System.
- Current issues stemming from this update are already being worked on (see Emergencies Section) , thank you to everyone who came forward and brought an issue to us since this update went live on 5/28/2024.
- Please take a look at each section and email our Support Department with any questions or concerns at support@iescentral.com.
NOTE: We are aware there was no Pre-Update Notification sent out, and we apologize. During this update's implementation, there were many things happening all at once that required our Team be unavailable to contribute to the Notification System. While we do our best, we are only human and we will try to do better in the future.
- (PATCH) fixed editing links in the post editor
- (PATCH) fixed sending alerts at the GCD Level
General
- (FIXED) Sending Alerts using predefined categories (All Subscribers, All Users, All Site Admins) has been fixed.
- (FIXED) Exporting subscribers issues has been addressed
- (NEW) Alerts Option added to the GCD Admin Dashboard
- (FIXED) More appropriate connectivity between Site Level and GCD Level Subscriber Management
Popups
- (NEW) Settings included in the Popup Editor
- (NEW) Popup Categories established for filtering and Notification tagging
- (NEW) District Wide option for displaying a single popup throughout all available schools *
- (NEW) Quick Toggle for Enabling/Disabling a Popup
- (NEW) Troubleshooting guide available for Popups in the Popup Editor
- (NEW) Popups/Banners will now show which category they are assigned to
- (FIXED) Start/End Times Loading/Saving within Popups
Analytics
- (IMPROVED) Analytics gathering for phonecalls
- (IMPROVED) Analytics gathering for SMS/MMS
- (IMPROVED) Analytics gathering for Push Notifications
- (NEW) Analytics displays for Media in Alerts
Sending Alerts
- (NEW) Ability to convert an SMS to an MMS
- This happens automatically when the SMS content goes over 180 characters or when media is added to the alert message
- (NEW) Ability to send Media with Push Notifications
- (NEW) Disclaimers added to the recording window when sending Phonecall alerts
- (NEW) Media size counter when sending Media in Alerts (MMS/Push)
Subscriber Upload
- (FIXED) Subscribers can now be uploaded with the Language and Categories fields omitted - although this is allowed, it is not recommended.
A NOTE ABOUT MEDIA IN ALERTS:
The industries that allow for sending media in MMS or Push Notifications have a very strict cap on the size of the media that can be transmitted. This is reflected in the Create Alert Section of the Alert Manager and we have done our best to adhere to the cap.
A NOTE ABOUT SMS SENDING:
We are aware of the complications sending SMS through our communication system and we thank everyone who continued with us in spite of the complications. At the time of the Cyberschool Communication System's inception, the vendor who supplied us with the ability to send SMS from the website was in a good place and performing it's function. Overtime, things had changed - technology had advanced - and, unfortunately we were very slow to advance with it due to our own changes. we believe this update will rectify any and all issues with sending SMS from the site ranging from difficulties sending to difficulties receiving to difficulties reaching multiple audiences.
- (PATCHED) Converted SMS option to use Campaign Method to increase overall throughput
- (IMPROVED) Changed Answering Machine Detection to premium vendor diagnostics.
Mobile App
- See the latest mobile app changes here
- (NEW) Added the ability to link a Popup in the post editor.
- This is done form the Link editor window. Simply change the Link Type to "Which Popup?" then select the Popup you wish to show from the dropdown.
* - update pertains to accounts with multiple school sites
Resource Files
